Track Your Order

Enter your order number and email address to get real-time updates on your shipment status.

Step 1

Locate your order number in the confirmation email.

Step 2

Enter your order number and email in the fields provided below.

Step 3

Click "Search" to see the status of your shipment.

Step 1

Locate your order number in the confirmation email.

Step 2

Enter your order number and email in the fields provided below.

Step 3

Click "Search" to see the status of your shipment.

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Frequently Asked Questions

When will my order ship?

We process and ship all orders from Monday to Friday, excluding holidays. Standard orders may take up to 2 business days for shipping activity to be updated on the shipping carrier's tracking site after you receive your shipping confirmation email. The tracking number will remain the same for standard orders shipped via DHL that are handed off to USPS for final delivery.

What is your return policy?

Perfect fit promise: returns & exchanges free for 60 days for all eligible orders.

Please try on the bra to ensure a good fit, making sure to leave the original tags attached.

We only accept underwear in unworn condition, with original tags, in its unopened original polybag.

Items marked final sale are not eligible for return or exchange.

Enter the information from the order that you’d like to return or exchange. You can locate your order number on your packing slip, in your confirmation email, or by signing into your account and clicking “Order History.”

My order is showing as delivered, but I have not yet recieved the order

If your package was marked as delivered but you did not receive your order please be sure to check with your neighbors, around your porch, or a mailroom in case it was left in an odd spot.

If 3 business days have passed since being marked delivered and you have not received your order, please reach out to us at hello@thirdlove.com.

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