Returns & exchanges free for 60 days for all orders. Please try on the bra to ensure a good fit, making sure to leave the original tags attached. We only accept underwear in unworn condition, with original tags, in its unopened original polybag. Items marked final sale are not eligible for return or exchange. If something’s not right, we can help. Our Fit Experts are available via live chat, or email to answer any questions you might have.
Read moreRewards Program
Rewards Program
FAQs
Does ThirdLove have a loyalty program?
ThirdLove now has a loyalty & rewards program, Hooked®. It is free to join and the easiest way to get rewarded for all your purchases. Rewards T&C’s page
How do I sign up for Hooked®?
If you are a current customer with a ThirdLove account, we have taken care of sign-up for you! Log into your account to see your current rewards status and start earning points.
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If you are a new customer, simply create an account by entering your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.
What are the advantages of becoming a rewards member?
Hooked® is the easiest way to get rewarded for shopping! Members can earn points - 1 point per $1 spent - that can be redeemed for discounts and more. Members also get early access to sales and free shipping on orders $75+. Our rewards program is tiered to allow our biggest fans access to the best, VIP-only perks like members-only sales, VIP stylists and more.
How do I earn points?
Hooked Members earn points through all full price and sale price purchases. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave a review to earn points or complete the Fitting Room.
How do I redeem my points?
Exchanging your points for rewards couldn't be easier! Log into your Hooked® account to see your points total. If you have enough points for a reward (every 100 points gets you $5) you will be able to choose the reward in checkout.