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FAQs

Contact Us

With our "Love it" guarantee, we promise that you'll love it or we'll make it right.

You can email us at hi@thirdlove.com or call us by phone Monday through Friday 9 am - 6 pm PST at 866.205.6833

Products & Sizes
Returns & exchanges
  • What is the return policy?

    With our "Love it Guarantee", you're off the hook (literally and figuratively). All returns and exchanges are free. If for any reason you're not 100% happy with your purchase, email us at support@thirdlove.com and we'll send you a pre-paid return label. We accept returns and exchanges within 30 days, except for panties which are non-refundable. We'll even cover the cost of shipping any new item(s) for all exchanges.

  • How long will my exchange take?

    We aim to deliver your replacement within 1 week from the time that your returned item is received.

App & Sizing Technology
  • How does the app work?

    The ThirdLove iPhone app offers you the opportunity to both get sized and to shop. The sizing feature of the app transforms your phone into a virtual measuring tape. Alternatively, you can always use your industry size to buy your favorite ThirdLove style.

  • What should I wear when getting sized?

    Wear your most supportive underwire bra -- no push-up or sports bras allowed. You can take your photos with or without a tank top over your bra.

  • How does the sizing technology work?

    Our patented technology uses two photos in conjunction with computer vision/image recognition algorithms to understand the size of your body in relation to the iPhone and map your shape.

  • What happens with my photos?

    Once submitted, your photos are stored in our secure database. Your photos and personal information will never, ever be shared.

  • Is there an Android app for ThirdLove?

    Not yet, but there will be soon! Our engineering team's fingers are writing Olympian-sprinter speed code to get the Android system up and running as fast as possible. Sign up here and we will alert you as soon as ThirdLove for Android is available.

  • Do I need to use the ThirdLove App to shop?

    There are two ways to shop ThirdLove: the iOS app and the website. Like with the app, you can shop your personal collection on the website using your industry size or using your ThirdLove size by logging into your account.

  • Can I use my iPad?

    You can use your iPad to shop. To size yourself using our patented sizing technology, you need to use your iPhone.

  • My body has changed. What do I do?

    We realize bodies can change from time to time - in fact, women change breast sizes an average 6 times over their lives! Just log into the app and resize yourself. Your account will then automatically be updated with your new ThirdLove size.

  • If I chose to use the sizer, do I have to be measured every time I place an order?

    No, once you have sized yourself using the ThirdLove app, your measurements are saved in your fit profile for future use. To shop your personal collection on the website, log in using the same account you created and everything will be filtered to your ThirdLove size.

  • What model of the iPhone is supported?

    Right now we support iPhone models 4 and above.

  • Why can't I download/open the app?

    If you are experiencing technical difficulties, try restarting your iPhone or deleting and re-installing the ThirdLove app. Still a no go? No worries, contact our support team at support@thirdlove.com.

Pricing & Payment
Shipping & handling
  • What is the shipping cost?

    All orders ship at a flat rate of $4.99, with free shipping on orders over $39!

  • Where oh WHERE is my order?

    Orders are generally shipped within 2 business days. To check the status or view your recent order, log into your ThirdLove account on your iPhone and visit Account>Order History. Once your order has shipped, you will receive an email confirmation with the tracking number.

  • Do you ship internationally?

    At this time we are working hard to meet the requests in all 50 states. We are growing rapidly and will be expanding internationally very soon.

Purchasing gift cards
Redeeming Gift cards