We're here to help
HOW IT WORKS
How does the app work?
The ThirdLove app guides you through the sizing process. Our patented computer vision technology calculates your measurements and determines your ThirdLove size.
What should I wear when getting sized?
Wear your most supportive underwire bra -- no push-up or sports bras allowed. You can take your photos with or without a tank top over your bra.
How long does it take to size myself?
In 5 minutes or less you will successfully complete the sizer. That's faster than finding a parking spot at the mall!
Why do I have to submit photos? What happens with my photos?
Our computer vision algorithms use your photos to calculate your ThirdLove size. Once submitted, they are stored in our secure database. Your photos and personal information will never, ever be shared.
What if I don't have an iPhone?
Our engineering team's fingers are writing Olympian-sprinter speed code to get the Android system up and running as fast as possible. We're hoping for a world record. Sign up at http://www.thirdlove.com/ to be first in line.
My body has changed. What do I do?
We realize bodies can change from time to time - in fact, women change breast sizes an average 6 times over their lives! Just log in and resize yourself, like you did the first time around. Your account will then automatically be updated with your new ThirdLove size. Now, that wasn't hard, was it?
Do I have to be measured everytime I place an order?
No way José! Once you have submitted your measurements, they are saved in your personal fit profile for future use (fancy, shmancy).
Why can't I download/open the app?
If you are experiencing technical difficulties, try restarting your iPhone or deleting and re-installing the ThirdLove app. Still a no go? No worries, contact our support team at firstname.lastname@example.org.
PRODUCTS & SIZES
Why can't I use my current size? What does my ThirdLove size mean?
Standard bra sizing is incomplete and downright confusing. To give you a more targeted fit, we developed our own sizing system. We call this the "TL size" - think about it like half-sizes!
Why don't you carry my size?
We're a young company and currently have a more limited size range than we'd like. Were working around-the-clock to expand our size range. We'll contact you once we develop the ideal fit for you.
Do you offer maternity or sports bras?
Not yet, but we're working on it!
RETURNS & EXCHANGES
What is the return policy?
With our "Love it Guarantee", you're off the hook (literally and figuratively). All returns and exchanges are free. Don't be shy, try us out! You have nothing to lose and only your new favorite bra to gain. If for any reason you're not 100% happy with your purchase, email us at email@example.com and we'll send you a pre-paid return label. We accept returns and exchanges within 30 days, except for panties which are non-refundable. We'll even cover the cost of shipping any new item(s) for all exchanges.
How long will my exchange take?
We aim to deliver your replacement within 1 week from the time that your returned item is received.
PRICING & PAYMENT
What are my payment options?
We offer the below payment options issued by US banks:
- American Express
When will my card be charged?
Your credit card will be charged once your order has shipped. When submitting your order you will be receive a pre-authorization charge that verifies the card is valid.
Do you offer gift cards?
Not yet, we're working on it.
SHIPPING & HANDLING
What is the shipping cost?
All ThirdLove orders will be charged a flat shipping rate of $4.99.
Where oh WHERE is my order?
Orders are generally shipped within 2 business days. To check the status or view your recent order, log into your ThirdLove account on your iPhone and visit Account>Order History. Once your order has shipped, you will receive an email confirmation with the tracking number.
Do you ship internationally?
At this time we are working hard to meet the requests in all 50 states. We are growing rapidly and will be expanding internationally very soon.
REDEEMING GIFT CARDS
I received a ThirdLove gift card. How do I use it?
1. Download the ThirdLove app in the iOS App store 2. Register for an account 3. Complete the sizing process 4. Add your favorite ThirdLove merchandise to your cart 5. On the Shopping Bag page during checkout, click Coupon/Gift Card 6. Enter your gift card code 7. Click Apply 8. The gift card amount will be credited to your account The full amount of the gift card will be applied to your account upon redemption. You can use this credit towards the purchase of any ThirdLove merchandise.
What if I don't use the whole value of the gift card?
The unused portion of your gift card will remain in your account as "credit". It will never expire or incur fees.
How do I check the balance of my gift card?
To check the balance of your gift card, email firstname.lastname@example.org or call 866-205-6833 to speak to a customer representative directly.
Can my gift card be refunded, transferred, or replaced if lost or stolen?
Unless required by law, gift cards may not be exchanged for cash or refunded and will not be replaced if lost or stolen.
PURCHASING GIFT CARDS
How can I purchase a gift card?
Simply click here, choose delivery type, and choose amount. After checkout, a ThirdLove representative will contact you within 24 hours to personalize your message and ensure an on-time delivery.
Can I choose an amount other than the denominations listed?
Unfortunately not at this time.
What's the difference between the mailed gift card and e-gift card?
ThirdLove gift cards sent in the mail are made of brushed stainless steel, pre-wrapped in a little black box with a one-size-fits-all lace thong. All mailed gift card orders will be shipped within two business days via USPS First Class. E-gift cards are virtual versions of the classic gift cards except delivered via email, without the free panty.
Can I ship a gift card directly to the recipient?
Yes! After checkout, a ThirdLove representative will contact you within 24 hours to arrange delivery.
Can I personalize the gift message, or choose when the gift card will be sent?
Absolutely! After checkout, a ThirdLove representative will contact you within 24 hours to personalize your message and arrange delivery date.
How long does it take for gift cards to be delivered?
All mailed gift card orders will be shipped within two business days via USPS First Class. E-gift cards can be sent within 24 hours of purchase. We can also arrange electronic delivery date within one month of purchase.
What's the last day to order a gift card before Christmas?
We can guarantee mailed delivery before Christmas if order is placed before December 19th at 11:59PM PST. We can deliver an e-gift card to your recipient's inbox if the order is placed before December 23rd at 11:59PM PST.